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Improving security and convenience with access to your Riyaz account

Starting with the recent release (4.2.0), we’ve taken a few steps to make it more convenient for you to access your accounts, while making it more secure.

Issues with current login system

Some of you have written to us communicating the difficulties in accessing your Riyaz account. Usually, these difficulties are in either remembering which social account you used to sign up, or having to reset the forgotten password, or even ending up with two or more accounts and your progress spread across them.

We empathise with these problems. Frankly, our product team has had similar problems with other products/services they use. So, they came up with a solution which will put to rest all those issues, and make Riyazers’ lives easier.

Phone number is all you need from now

We’re switching all Riyazers to an OTP based phone number login. No password, no social accounts, no emails. Nothing else but one phone number. Every time you want to login, you’ll be sent an OTP.

So, if you’re an existing user, you might see this screen the next time you use Riyaz.

After doing this once, you only need to enter your phone number whenever you need to login.

Please do reach out to us at feedback [at] musicmuni.com in case you face any further difficulties. Happy learning!

33 Comments

  1. Anonymous Anonymous December 28, 2019

    More digits are needed for brazilian cel phones.

    • Arundathi Anil Kumar Arundathi Anil Kumar December 29, 2019

      Hey,
      If it’s a feature on the App that’s not working please get in touch with us on mail or WhatsApp.
      We’ll be happy to help.
      Best wishes for a tremendous year!!!

    • Gopala Krishna Koduri Gopala Krishna Koduri Post author | January 2, 2020

      Hi, This issue is fixed now. Thanks for reporting 🙂

      • Zara Zara January 15, 2020

        It’s not fixed having difficulty cant use the application

      • HarishVipin Parekh HarishVipin Parekh February 4, 2020

        I have not received otp and I’m in London. What’s it for as it used to work without it before.

  2. Amanda Aldana Brambila Amanda Aldana Brambila December 29, 2019

    I put mobile phone bumber but I never get the OTP. Where is the OTP (6 digits) supposed to be sent?

    • Gopala Krishna Koduri Gopala Krishna Koduri Post author | January 2, 2020

      Hi Amanda,

      We’re resolving this issue. Will update here once the release is out. Thanks for reporting the issue!

      • SK SK January 14, 2020

        The OTP Is not working for Dubai numbers. I have tried multiple times

  3. Ali Ali December 31, 2019

    I didn’t get any OTP

    I M ON KUWAIT +965 60421234

    • Gopala Krishna Koduri Gopala Krishna Koduri Post author | January 2, 2020

      Hi Ali,

      Ms. Arundathi has informed our team about the issue you’re facing. We’re resolving this issue. Will update here once the release is out. Thanks for reporting the issue to us!

      • Exuser Exuser February 9, 2020

        I don’t think people feel comfortable giving our phone numbers a way. This is a breach of privacy and trust. Not cool

  4. Anonymous Anonymous December 31, 2019

    I don’t get any otp

    • Sara Sara January 1, 2020

      Me too🌚

    • Gopala Krishna Koduri Gopala Krishna Koduri Post author | January 2, 2020

      Hi,

      We’re resolving this issue. Will update here once the release is out. Thanks for reporting the issue!

  5. Juan Davila Juan Davila January 2, 2020

    I just bought the premium version and I’m not getting any OTP. What do i do?

    • Gopala Krishna Koduri Gopala Krishna Koduri Post author | January 2, 2020

      Hi Juan

      We’re resolving this issue. Will update here once the release is out. Thanks for reporting the issue!

      • Anonymous Anonymous January 15, 2020

        Why do you make these changes without releasing these features into production. Do you not have betas before you have all your users suffer? Looks like this startup would close down faster than this started. I dont mean to be harsh, but this is frustrating.

  6. Anirvan Bhattacharya Anirvan Bhattacharya January 2, 2020

    Ihave sent my phone no but it has been 2hrs but i still haven’t got my OTP 🥺

  7. Elle Elle January 3, 2020

    Same as everyone else, didn’t get OTP.

  8. Saloom Saloom January 3, 2020

    I did not get mu opt

  9. V V January 4, 2020

    Didn’t get an opt

  10. Gopal Gopal January 5, 2020

    Me also not get opt nm

  11. Mar Mar January 6, 2020

    Same here. Are we getting refunded for not being able to access our accounts?

  12. Anonymous Anonymous January 10, 2020

    I’m with the guy wanting a refund. I don’t feel comfortable giving you my phone number!

  13. Anonymous Anonymous January 13, 2020

    What if we don’t have a phone number?

  14. Zaahera Zaahera January 14, 2020

    I didn’t get an otp

  15. Zara Zara January 17, 2020

    Please fix the error we r not getting opt and the allocation is not working since long time please fix the issue.
    Thx

  16. Anonymous Anonymous January 21, 2020

    Still no update? So the company has indeed gone bankrupt?

  17. Mary Taylor Mary Taylor January 25, 2020

    It keeps telling me to enter a valid phone number

  18. Raadhyka Raadhyka January 26, 2020

    I AM NOT GETTING AN OTP. HELP PLEASE

  19. HarishVipin Parekh HarishVipin Parekh February 4, 2020

    I have not received otp and I’m in London. What’s it for as it used to work without it before.

  20. Anonymous Anonymous February 6, 2020

    I am not getting the top

  21. Anonymous Anonymous February 8, 2020

    It’s a shame you guys are making this so difficult to use! I’ve always enjoyed it. And between updates and now this it’s always a hassle to access!

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